Terms of Service

1.Definitions

• "Service" means the PageReflect web application at pagereflect.com, its APIs, the PageReflect command-line interface and MCP server, and any related software or documentation we provide.
• "Organization" means the tenant workspace under which your sites, runs, reports, and billing are grouped.
• "Target Site" means any website, URL, host, or origin you submit to the Service for auditing, whether directly, through a schedule, through the API, or through the CLI.
• "Run" means a single audit execution against a Target Site. "Report" means the artifact a Run produces.
• "Customer Data" means data you submit to the Service and data the Service collects from a Target Site at your direction, including extracted page text, screenshots, measurements, and lead submissions.

2.Accounts and access

You must provide accurate registration information and keep it current. You are responsible for all activity under your account and under any API key, CLI token, or MCP credential issued to your Organization, whether or not you authorized the activity.

You must be at least 18 years old and legally able to enter into contracts. The Service is not directed to children and we do not knowingly collect data from anyone under 16.

Keep credentials confidential. Notify us at security@pagereflect.com promptly if you suspect unauthorized access. We may suspend an account or rotate a credential without notice if we reasonably believe it has been compromised.

Organization owners and admins control membership. Adding a member grants that member access to the Organization's sites, runs, reports, and, depending on role, billing. Removing a member does not retroactively withdraw access to data they already retrieved.

3.Your authority over Target Sites

This section is the core of the bargain. The Service sends automated requests to whatever Target Site you submit. We do not independently verify that you own or control it, and we do not ask the Target Site for permission on your behalf. You decide what gets audited, and you carry the consequences of that decision.

You represent and warrant, on every occasion you submit a Target Site and for every Run that results, that you either own the Target Site, or are authorized by its owner or operator to submit it for automated auditing, or are otherwise legally permitted to do so.

• You are solely responsible for compliance with any terms of service, acceptable use policy, crawl directive, rate limit, access control, contractual restriction, or applicable law that governs the Target Site.
• Page discovery reads your sitemap and any sitemaps referenced by robots.txt. It is not a search-engine crawler and does not apply robots.txt crawl directives such as Disallow or Crawl-delay. If a Target Site refuses our identified crawler, the Service may retry the request. Do not submit a Target Site if that behavior would exceed your authority over it.
• Do not use the Service against a Target Site to circumvent authentication, paywalls, or access controls, or to obtain data you are not entitled to. Additional restrictions are in the Acceptable Use Policy, which is incorporated into these Terms.
• We may refuse, suspend, throttle, or cancel any Run or block any Target Site at our discretion, including on receipt of a credible complaint from a site operator, and may disclose to that operator the Organization responsible for the Runs.

4.Acceptable use

Your use of the Service is subject to the Acceptable Use Policy at /legal/acceptable-use, which forms part of these Terms and which we may update as described in Section 17.

You will not resell, sublicense, or make the Service available to a third party except as an agency operating on behalf of a disclosed client whose sites you are authorized to audit. You will not reverse engineer the Service, circumvent quotas or rate limits, or use the Service to build a competing product.

5.Plans, fees, and taxes

Paid plans are billed in advance through Stripe at the price and interval shown at checkout. Free plan quotas and paid plan quotas are described on the pricing page and in the documentation, and are enforced server-side.

Fees are exclusive of taxes. You are responsible for all sales, use, VAT, GST, and similar taxes, excluding taxes on our income. If we are required to collect tax, it is added at checkout.

We may change prices. For subscriptions, a price change takes effect at your next renewal and we will give you notice before that renewal as described in Section 6. Continuing to use the Service after a price change takes effect is acceptance of the new price.

Quotas that reset on a billing period do not carry over. A one-time "Lifetime" purchase grants access for as long as we operate the Service commercially; it is not a perpetual guarantee that the Service will exist forever, and Section 12 governs discontinuation.

6.Automatic renewal and cancellation

Subscription plans renew automatically so the Service does not stop mid-month. You can cancel at any time, and cancellation is self-serve.

• Your subscription renews automatically at the end of each billing period, at the then-current price for your plan, charged to the payment method on file, until you cancel.
• Monthly plans renew every month. Annual plans renew every twelve months.
• Cancel at any time from Settings, Billing, which opens the Stripe customer portal. Cancellation stops the next renewal. You keep paid access through the end of the period you already paid for.
• We send a renewal reminder to the Organization billing contact before an annual renewal, and before any renewal at an increased price.
• Charges already made are non-refundable except where required by law or where we state otherwise in writing. If you believe you were charged in error, email support@pagereflect.com within 60 days and we will investigate.

7.Customer Data and license

As between you and us, you retain all right, title, and interest in Customer Data. We claim no ownership of it.

You grant us a non-exclusive, worldwide, royalty-free license to host, copy, transmit, process, and display Customer Data solely to provide, secure, and support the Service, and to comply with law. This license ends when the data is deleted, subject to backup cycles described in the Privacy Policy.

Where Customer Data includes personal data subject to the GDPR, UK GDPR, or a US state privacy law, the Data Processing Addendum at /legal/dpa governs our processing and is incorporated into these Terms.

We may generate aggregated, de-identified statistics from use of the Service, and may use them to operate and improve the Service. We will not publish anything that identifies you, your Organization, or a Target Site.

8.Reports are measurements, not advice

A Report is an automated measurement of a Target Site at a moment in time, produced in our cloud environment using lab tooling and machine-generated analysis. It is a signal for engineering work, not a determination of fact or law.

• Lab measurements differ from what real visitors experience. Scores vary between Runs on the same unchanged site.
• Machine-generated analysis can be wrong, incomplete, or out of date, and may reflect limitations of the models and third-party tools we use.
• You are responsible for reviewing a Report before acting on it, and before sharing it with a client or third party as your own work product.

9.Third-party services

The Service depends on third-party providers, including those listed at /legal/subprocessors, and can send Target Site URLs and extracted content to them. Their availability, terms, and pricing are outside our control, and their failure can degrade or interrupt the Service.

If you connect an optional integration, such as Slack or an outbound webhook, you authorize us to transmit the associated data to that destination. We are not responsible for what the destination does with it.

10.Our intellectual property

We and our licensors own the Service, including its software, interfaces, documentation, scoring methodology, and marks. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription, and nothing more.

You may use, modify, and share Reports for your own business purposes, including delivering them to clients. You may not remove attribution we place in a Report except through the branding features of a plan that includes them.

If you send us feedback or suggestions, we may use them without restriction or obligation to you.

11.Confidentiality

Each party may receive non-public information of the other. The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to personnel and contractors bound by comparable obligations.

This does not apply to information that is public through no fault of the receiving party, was already known to it, is independently developed, or is rightfully received from a third party. Disclosure compelled by law is permitted if the receiving party gives prompt notice where legally allowed.

12.Suspension

We may suspend your access, an Organization, or a specific Run immediately if we reasonably believe there is a security risk, a violation of Section 3 or the Acceptable Use Policy, non-payment, a legal requirement, or conduct that threatens the Service or another customer.

Where practical we will notify you and give you a chance to cure. For suspensions based on Section 3 or a site-operator complaint, we may act first and notify after.

13.Term, termination, and discontinuation

These Terms run until your account is closed. You may close your account at any time. We may terminate for material breach that is not cured within 15 days of notice, or immediately for a breach of Section 3, Section 4, or the Acceptable Use Policy.

We may discontinue the Service or any material feature on 90 days' notice to active paid customers. If we discontinue the Service for convenience during a paid term, we will refund the unused prepaid portion. That refund is your sole remedy for discontinuation.

On termination your right to use the Service stops. You can export your data before closing your account. After closure, data is deleted on the schedule in the Privacy Policy. Sections 7, 9, 10, 13, 14, 15, 16, and 18 survive.

14.Disclaimers

We will provide the Service with reasonable skill and care. Beyond that, the following applies to the fullest extent permitted by law.

15.Your indemnification of us

You will defend, indemnify, and hold harmless needs input: ENTITY_NAME and its officers, employees, and agents from any third-party claim, demand, proceeding, loss, liability, damage, fine, penalty, and reasonable legal fees arising out of or related to:

• your submission of any Target Site, including any claim that a Run exceeded authorized access, breached the Target Site's terms, violated a computer-misuse or anti-hacking statute, interfered with the Target Site's operation, or infringed rights in its content;
• Customer Data, including personal data you collected through lead capture or caused us to process;
• your breach of these Terms, the Acceptable Use Policy, or the DPA;
• your use of a Report, including a claim by a client or third party who relied on one;
• your violation of applicable law or of any third party's rights.

16.Limitation of liability

The limits above apply in aggregate across all claims and regardless of the theory of liability, and they survive the failure of any limited remedy. The parties agree these limits are a reasonable allocation of risk and are reflected in the price of the Service.

17.Governing law and disputes

These Terms are governed by the laws of needs input: GOVERNING_LAW, without regard to conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

Before filing anything, contact support@pagereflect.com and give us 30 days to resolve the dispute informally. Most problems are fixable this way.

Any dispute not resolved informally will be resolved by binding individual arbitration administered by needs input: ARBITRATION_FORUM, except that either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in needs input: VENUE to protect intellectual property or confidential information.

If arbitration is held unenforceable, the parties submit to the exclusive jurisdiction of needs input: VENUE.

18.Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days' notice by email to the Organization billing contact or by in-product notice, and the new version takes effect on the stated date. For paid subscriptions, material changes take effect at your next renewal.

The version and effective date at the top of this page identify the current text. We record which version you accepted and when. Continuing to use the Service after a change takes effect is acceptance. If you do not accept, cancel before the effective date and we will refund the unused prepaid portion of your term.

19.General

• These Terms, the Acceptable Use Policy, the Privacy Policy, and, where applicable, the DPA, are the entire agreement between the parties on this subject and supersede prior discussions.
• If a provision is held unenforceable, it is modified to the minimum extent necessary and the rest remains in force.
• Failure to enforce a provision is not a waiver of it.
• You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice to you.
• Neither party is liable for delay or failure caused by events beyond its reasonable control, excluding payment obligations.
• Nothing here creates a partnership, joint venture, agency, or employment relationship. There are no third-party beneficiaries.
• Notices to us go to support@pagereflect.com and to needs input: ENTITY_ADDRESS. Notices to you go to the email on your account.